|Ken's Electronics, 2825 Lake St. Kalamazoo, MI 49048-5807 United States of America|
USA Shipping Charges:
First Class Mail with tracking package under 13 ounces. $6.95
SMALL Priority Flat Rate Box: (8.5" x 5.25" x 1.5") or (9" X 12") Envelope $9.95
MEDIUM Priority Flat Rate FRB-1 (8.5" x 11" x 5.5") or FRB-2 (11.5" x 13.5" x 3") $19.95
LARGE-Flat Rate Priority US Mail Box (12" x 12" x 5.75") $24.95
Foreign Shipping Charges:
Canada, Europe & Other Countries: First Class International (under 8 ounces) $19.95.
Canada, Europe & Other Countries: First Class International (9-13 ounces) $29.95.
Canada, Europe & Other Countires: SMALL Flat Rate Box Priority Mail $32.95
Postage will be charged to re-send packages returned because of incorrect address.
Lost packages are rare; it takes 30+ days for undeliverable packages to get back to us!
Don't send parts in envelopes. Letters get SMASHED by postal sorting machines!
Price Checks: prices shown for current inventory; updated when costs change.
Stock Checks: KensElectronics.com lists stuff that we stock: if it is on our website, we probably have one. We do not stock large quantities of obsolete parts.
Payment: Please use Visa, Mastercard, or Discover; We do not ship COD. Customers without PLASTIC MONEY should submit an order saying they will send US CASH or Money Order. We pack it; call you with a total, and wait for payment.
Processing Time: 80% of Computer Submitted orders get filled within 2 work days.
Phone Orders take longer than computer orders (we make a printout before filling).
CEA- Microphones; Power Cords; Photocopies; Crystals; Parts look-up; Price Quotations; & Questions delay processing!
Add $5 handling to look-up parts--such as "an audio IC for a Cobra 29 LTD." (SAVE: give us numbers from your old part).
95% of USA orders get delivered within 10 days. Non-USA orders average 7-30 days.
INVOICES are hand-written, (not stored in our computer) to protect your information.
RETURNS must be within 30 days in New-Saleable condition:
Use ORDER-IT Form for "Return Authorization" enclose Receipt & printed "Return Authorization E-Mail" with the return.
EXCHANGES made at merchandise value. 25% restocking fee deducted when you want a refund. P & H charges are NOT refundable.
"Special Order" items and Soldered-to parts are NOT RETURNABLE. Pay a repairman when you are unsure about what parts you need.
Ken has reasonable prices on thousands of parts + schematics for CB & Ham Radios, Police Scanners, Cordless Phones & Answering Machines.
Ken has hundreds of parts for TV's, VCR's, Car & Home Stereos, Appliances, Lighting & Ceiling Fan Switches, & Machine Controls. (Ken doesn't have service info for these).
Ken says: "help save the environment: recycle old electronic equipment with low cost repair parts instead of sending it to the landfill."
Ken helps people save money by fixing old sutff!
Ken believes customers should be treated fairly.
Click here to read about Ken's religious beliefs and see pictures of Ken & his mother (she lived 108+ years).
MANUALS available: Ken's has about 3000 owners or service manuals & schematics for CB Radios, Ham Radios, Linears, Police Scanners, Phones & Test Equipment on file. Photocopies (manuals not available as originals) are $5 for the first page plus $1 per additional page). Relevant information is usually $10 to $20 for AM CB's; we count pages after making copies. (SSB CB & HAM RADIO manual photocopies usually are $25 to $40). Click here to access index for popular units.
CATALOG Ken's last paper catalog was 1977; KensElectronics.com is Ken's catalog.
REPAIRS: Customers wanting CB repairs should fill out the OrderIt Form with make & model of unit & repairs desired in the Comments area. Your INQUIRY will be forwarded to a repair shop for a guesstimate & information about where to send it to be fixed.